Responsibility Overview
- 665,441 tCO2e
- Scope 1, 2 and 3 greenhouse gas emissions between November 1, 2024 - October 31, 20251
- 607,000+
- Canadians pay no monthly fees on everyday banking and earn a competitive savings rate2
- 47%
- Percentage of employees who self-identify as an indigenous or racialized person3
- 40%
- Percentage of independent members of our Board of Directors that are women3
1 excluding ACM Advisors' managed client invested financed emissions
2 as at January 31, 2026
3 as at October 31, 2025
- Environmental
- Social
- Governance
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A low carbon footprint is innately embedded in our digital and branchless business. EQ is the only Schedule I Bank that operates entirely without a physical retail presence and the first bank in Canada to host its digital core banking system in the cloud. These important characteristics give us the advantage of scalability, reduced costs in the long run, enhanced security and agility to bring new products and services to market efficiently. We continue to invest in the energy efficiency of our operations, product development, improvements to cloud and integration of fintech and emerging technologies.
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Our purpose is to drive change in Canadian banking to enrich people’s lives. We are dedicated to addressing societal challenges in Canada including affordable housing and ensuring competitive choices for consumers through digital banking and strong credit union partners. We do our part to build stronger, more supportive and resilient communities through volunteering, corporate giving and supporting arts and charity events.
By leveraging our digital-first model, we create efficient, scalable solutions that reach all communities, provide a simple, intuitive and improved access to financial services, and contribute to a more prosperous and inclusive Canadian economy. We challenge conventional banking approaches, seeking instead to provide financial solutions designed to meet the needs of customers in markets traditionally underserved by banks, especially seniors, self-employed borrowers and new immigrants to Canada.
We are deeply committed to inclusion internally: we know that our organization thrives when we honor, nurture and celebrate our employees' diverse experiences and perspectives.
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Our integrity, strong team culture and risk management framework guide all business activities. The philosophy that underpins our approach is that we operate within a strict risk appetite and will not stretch that appetite to achieve our growth objectives.
Our approach starts with our Board of Directors. The members of our Board guide our efforts to assess and address the risks and opportunities inherent in our ecosystem. The Board’s key focus areas include long-term strategy and value creation, risk oversight, management succession, as well as workforce development and retention. We see these areas as fundamental to our responsibility approach and future success. The Governance and Nominating Committee of the Board oversees the ESG strategy and initiatives, monitors trends and ensures that best practices are followed, and receives updates from management on a quarterly basis. Collectively, our Board and management work towards ensuring that ESG is tightly woven into our strategy and long-term performance goals.
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This report outlines EQ’s approach to environmental, social and governance (ESG) priorities and our progress toward responsible growth. Grounded in strong governance and disciplined climate risk management, it highlights the social priorities where we can make the greatest difference - supporting housing affordability, expanding access to inclusive banking, and better serving the evolving needs of Canadians.
